{"id":111225,"date":"2011-03-10T00:00:00","date_gmt":"2011-03-10T00:00:00","guid":{"rendered":"https:\/\/www.deberes.net\/tesis\/sin-categoria\/la-gestion-de-recursos-humanos-y-la-calidad-de-servicios-como-indicadores-de-la-satisfaccion-de-los-usuarios-del-transporte-interurbano-de-la-isla-de-tenerife\/"},"modified":"2011-03-10T00:00:00","modified_gmt":"2011-03-10T00:00:00","slug":"la-gestion-de-recursos-humanos-y-la-calidad-de-servicios-como-indicadores-de-la-satisfaccion-de-los-usuarios-del-transporte-interurbano-de-la-isla-de-tenerife","status":"publish","type":"post","link":"https:\/\/www.deberes.net\/tesis\/gestion-de-recursos-humanos\/la-gestion-de-recursos-humanos-y-la-calidad-de-servicios-como-indicadores-de-la-satisfaccion-de-los-usuarios-del-transporte-interurbano-de-la-isla-de-tenerife\/","title":{"rendered":"La gesti\u00f3n de recursos humanos y la calidad de servicios como indicadores de la satisfacci\u00f3n de los usuarios del transporte interurbano de la isla de tenerife"},"content":{"rendered":"<h2>Tesis doctoral de <strong> Mar\u00eda ngelica Cadagan Garcia <\/strong><\/h2>\n<p>La tesis se titula: la gesti\u00f3n de recursos humanos y la calidad de servicios como indicadores de la satisfacci\u00f3n de los usuarios del transporte interurbano de la isla de tenerife.                 es una aproximaci\u00f3n te\u00f3rica relacionada con el an\u00e1lisis del \u00e1rea de recursos humanos, la calidad de los servicios y la satisfacci\u00f3n del cliente, en las empresas de transporte interurbano para concretar que el adecuado manejo de las personas, que forman parte de la organizaci\u00f3n puede orientarse hacia un \u00f3ptimo nivel de calidad y as\u00ed generar un alto grado de satisfacci\u00f3n en los usuarios del servicio. De esta manera, el presente estudio se desarrolla en dos fases, la primera de bases te\u00f3ricas y la segunda como resultado de un proceso de an\u00e1lisis emp\u00edrico. La primera fase est\u00e1 conformada por el respaldo te\u00f3rico proveniente de una exhaustiva revisi\u00f3n de la literatura, que consisti\u00f3 en el an\u00e1lisis y desarrollo del constructo de investigaci\u00f3n. En la segunda fase, para el an\u00e1lisis de los resultados se aplic\u00f3 a la muestra de usuarios el modelo de rasch con el paquete winsteps 3.70 y adem\u00e1s se utiliz\u00f3 la escala servperf como instrumento de medida de la calidad de los servicios, bajo un an\u00e1lisis de regresi\u00f3n con el paquete estad\u00edstico spss 19.<\/p>\n<p>&nbsp;<\/p>\n<h3>Datos acad\u00e9micos de la tesis doctoral \u00ab<strong>La gesti\u00f3n de recursos humanos y la calidad de servicios como indicadores de la satisfacci\u00f3n de los usuarios del transporte interurbano de la isla de tenerife<\/strong>\u00ab<\/h3>\n<ul>\n<li><strong>T\u00edtulo de la tesis:<\/strong>\u00a0 La gesti\u00f3n de recursos humanos y la calidad de servicios como indicadores de la satisfacci\u00f3n de los usuarios del transporte interurbano de la isla de tenerife <\/li>\n<li><strong>Autor:<\/strong>\u00a0 Mar\u00eda ngelica Cadagan Garcia <\/li>\n<li><strong>Universidad:<\/strong>\u00a0 La laguna<\/li>\n<li><strong>Fecha de lectura de la tesis:<\/strong>\u00a0 03\/10\/2011<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>Direcci\u00f3n y tribunal<\/h3>\n<ul>\n<li><strong>Director de la tesis<\/strong>\n<ul>\n<li>Jos\u00e9 Antonio Lastres Segret<\/li>\n<\/ul>\n<\/li>\n<li><strong>Tribunal<\/strong>\n<ul>\n<li>Presidente del tribunal: ana Gonzalez perez <\/li>\n<li>m. teresa Torres coronas (vocal)<\/li>\n<li>sergio Moreno gil (vocal)<\/li>\n<li>mario Arias oliva (vocal)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tesis doctoral de Mar\u00eda ngelica Cadagan Garcia La tesis se titula: la gesti\u00f3n de recursos humanos y la calidad de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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