{"id":133061,"date":"1997-01-01T00:00:00","date_gmt":"1997-01-01T00:00:00","guid":{"rendered":"https:\/\/www.deberes.net\/tesis\/sin-categoria\/desarrollo-de-indicadores-para-autoevaluar-la-actuacion-orientados-a-la-mejora-del-grado-de-satisfaccion-de-los-clientes\/"},"modified":"1997-01-01T00:00:00","modified_gmt":"1997-01-01T00:00:00","slug":"desarrollo-de-indicadores-para-autoevaluar-la-actuacion-orientados-a-la-mejora-del-grado-de-satisfaccion-de-los-clientes","status":"publish","type":"post","link":"https:\/\/www.deberes.net\/tesis\/ciencias-economicas\/desarrollo-de-indicadores-para-autoevaluar-la-actuacion-orientados-a-la-mejora-del-grado-de-satisfaccion-de-los-clientes\/","title":{"rendered":"Desarrollo de indicadores para autoevaluar la actuacion, orientados a la mejora del grado de satisfaccion de los clientes."},"content":{"rendered":"<h2>Tesis doctoral de <strong> Enrique Hormigo Hernandez <\/strong><\/h2>\n<p>Dise\u00f1o de instrumentos a contrastar y desarrollo de un proceso de trabajo para autoevaluar el nivel de satisfaccion de los clientes desde tres enfoques: el del cliente interno, el cliente externo y la autoevaluacion de los cuadros directivos, siguiendo el modelo de efqm.  todo ello dentro de la cultura de la calidad total, para detectar los puntos fuertes y debiles e implementar los planes de mejora que garanticen la competitividad.<\/p>\n<p>&nbsp;<\/p>\n<h3>Datos acad\u00e9micos de la tesis doctoral \u00ab<strong>Desarrollo de indicadores para autoevaluar la actuacion, orientados a la mejora del grado de satisfaccion de los clientes.<\/strong>\u00ab<\/h3>\n<ul>\n<li><strong>T\u00edtulo de la tesis:<\/strong>\u00a0 Desarrollo de indicadores para autoevaluar la actuacion, orientados a la mejora del grado de satisfaccion de los clientes. <\/li>\n<li><strong>Autor:<\/strong>\u00a0 Enrique Hormigo Hernandez <\/li>\n<li><strong>Universidad:<\/strong>\u00a0 Barcelona<\/li>\n<li><strong>Fecha de lectura de la tesis:<\/strong>\u00a0 01\/01\/1997<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>Direcci\u00f3n y tribunal<\/h3>\n<ul>\n<li><strong>Director de la tesis<\/strong>\n<ul>\n<li>Lu\u00eds De Borja Sol\u00e9<\/li>\n<\/ul>\n<\/li>\n<li><strong>Tribunal<\/strong>\n<ul>\n<li>Presidente del tribunal: Fernando Casado Juan <\/li>\n<li>D\u00eddac Ram\u00edrez  Sarri\u00f3 (vocal)<\/li>\n<li>Francesc Sol\u00e9 Parellada (vocal)<\/li>\n<li>Josep Mar\u00eda Fonts Boronat (vocal)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tesis doctoral de Enrique Hormigo Hernandez Dise\u00f1o de instrumentos a contrastar y desarrollo de un proceso de trabajo para autoevaluar [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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