{"id":2146,"date":"1994-01-01T00:00:00","date_gmt":"1994-01-01T00:00:00","guid":{"rendered":"https:\/\/www.deberes.net\/tesis\/1994\/01\/01\/centros-de-recepcion-de-llamadas-y-fenomenos-de-espera-modelizacion-y-simulacion\/"},"modified":"1994-01-01T00:00:00","modified_gmt":"1994-01-01T00:00:00","slug":"centros-de-recepcion-de-llamadas-y-fenomenos-de-espera-modelizacion-y-simulacion","status":"publish","type":"post","link":"https:\/\/www.deberes.net\/tesis\/matematicas\/centros-de-recepcion-de-llamadas-y-fenomenos-de-espera-modelizacion-y-simulacion\/","title":{"rendered":"Centros de recepcion de llamadas y fenomenos de espera: modelizacion y simulacion."},"content":{"rendered":"<h2>Tesis doctoral de <strong> Susana Lopez Ares <\/strong><\/h2>\n<p>El sector del marketing telefonico se encuentra en nuestro pais en un periodo de fuerte expansion que presumiblemente alcanzara la madurez en los proximos a\u00f1os. Como consecuencia, se producira una reduccion en los ratios de crecimiento del sector y cierta saturacion del mercado, lo cual llevara a las empresas del mismo a la busqueda de una mayor eficiencia en su funcionamiento.  dentro de las decisiones que habran de ser tomadas para alcanzar este objetivo se encuentra la relativa a la determinacion del numero de operadores que han de ser asignados a la atencion de las llamadas de los clientes en las diferentes horas del dia. Este problema es enfocado desde el punto de vista de la teoria de colas, ya que la estructura del fenomeno es isomorfa con la de los fenomenos de espera, pues existen unos clientes que desean satisfacer una necesidad, unos operadores que prestan un servicio y una linea de espera, de tal forma que una llamada que llega al sistema y se encuentra con todos los servidores ocupados entrara a formar parte de la misma.  por esta razon, se realiza un repaso de los modelos de teoria de colas existentes para determinar si alguno de ellos es aplicable al sistema objeto de estudio. Al no ser ninguno de ellos valido se recurre a la simulacion como medio que nos permite analizar su funcionamiento.<\/p>\n<p>&nbsp;<\/p>\n<h3>Datos acad\u00e9micos de la tesis doctoral \u00ab<strong>Centros de recepcion de llamadas y fenomenos de espera: modelizacion y simulacion.<\/strong>\u00ab<\/h3>\n<ul>\n<li><strong>T\u00edtulo de la tesis:<\/strong>\u00a0 Centros de recepcion de llamadas y fenomenos de espera: modelizacion y simulacion. <\/li>\n<li><strong>Autor:<\/strong>\u00a0 Susana Lopez Ares <\/li>\n<li><strong>Universidad:<\/strong>\u00a0 Oviedo<\/li>\n<li><strong>Fecha de lectura de la tesis:<\/strong>\u00a0 01\/01\/1994<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>Direcci\u00f3n y tribunal<\/h3>\n<ul>\n<li><strong>Director de la tesis<\/strong>\n<ul>\n<li>Emilio Costa Reparaz<\/li>\n<\/ul>\n<\/li>\n<li><strong>Tribunal<\/strong>\n<ul>\n<li>Presidente del tribunal: Manuel L\u00f3pez Cachero <\/li>\n<li>Antonio Lopez Diaz (vocal)<\/li>\n<li>Rodolfo Vazquez Casielles (vocal)<\/li>\n<li>Joaquin Aranda Gallego (vocal)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tesis doctoral de Susana Lopez Ares El sector del marketing telefonico se encuentra en nuestro pais en un periodo de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[7307,6264,126,8846],"tags":[8326,6649,8774,920,7664,9200],"class_list":["post-2146","post","type-post","status-publish","format-standard","hentry","category-colas","category-investigacion-operativa","category-matematicas","category-oviedo","tag-antonio-lopez-diaz","tag-emilio-costa-reparaz","tag-joaquin-aranda-gallego","tag-manuel-lopez-cachero","tag-rodolfo-vazquez-casielles","tag-susana-lopez-ares"],"_links":{"self":[{"href":"https:\/\/www.deberes.net\/tesis\/wp-json\/wp\/v2\/posts\/2146","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.deberes.net\/tesis\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.deberes.net\/tesis\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.deberes.net\/tesis\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.deberes.net\/tesis\/wp-json\/wp\/v2\/comments?post=2146"}],"version-history":[{"count":0,"href":"https:\/\/www.deberes.net\/tesis\/wp-json\/wp\/v2\/posts\/2146\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.deberes.net\/tesis\/wp-json\/wp\/v2\/media?parent=2146"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.deberes.net\/tesis\/wp-json\/wp\/v2\/categories?post=2146"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.deberes.net\/tesis\/wp-json\/wp\/v2\/tags?post=2146"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}