{"id":33188,"date":"2018-03-09T09:30:12","date_gmt":"2018-03-09T09:30:12","guid":{"rendered":"https:\/\/www.deberes.net\/tesis\/sin-categoria\/calidad-corporativa-en-el-medio-hospitalario\/"},"modified":"2018-03-09T09:30:12","modified_gmt":"2018-03-09T09:30:12","slug":"calidad-corporativa-en-el-medio-hospitalario","status":"publish","type":"post","link":"https:\/\/www.deberes.net\/tesis\/ciencias-medicas\/calidad-corporativa-en-el-medio-hospitalario\/","title":{"rendered":"Calidad corporativa en el medio hospitalario."},"content":{"rendered":"<h2>Tesis doctoral de <strong> Jos\u00e9 Antonio Buil Aina <\/strong><\/h2>\n<p>Se trata de un estudio descriptivo de la im\u00e1gen que proyectan tres hospitales del servicio Valenciano de salud (conseller\u00eda de sanidad) en la provincia de alicante sobre sus \u00abclientes\u00bb. Se realiz\u00f3 una encuesta transversal a una muestra de cada uno de los cuatro grandes grupos de clientes del hospital previamente identificados:  1) pacientes dados de alta hospitalaria, 2) poblaci\u00f3n residente en el \u00e1rea, 3) m\u00e9dicos de atenci\u00f3n primaria y 4) profesionales sanitarios del hospital. Respondieron a la encuesta 1.274 sujetos, que arroj\u00f3 datos sobre expectativas y percepciones acerca de la calidad del servicio y otros aspectos organizativos y de funcionamiento de los hospitales. Se tom\u00f3 como base el modelo te\u00f3rico de los desajustes, propuesto por parasurama, zeithaml y berry para evaluar la calidad del servicio (1985) y &#8211; utilizando una versi\u00f3n del cuestionario servqual adapt\u00e1ndolo al medio hospitalario.  mejoras en la gesti\u00f3n de calidad de estos centros, desde el punto de vista de calidad corporativa, implica mayor atenci\u00f3n al trato personal y empat\u00eda,&#8211; comunicaciones e im\u00e1gen y orientaci\u00f3n del servicio hacia el cliente.<\/p>\n<p>&nbsp;<\/p>\n<h3>Datos acad\u00e9micos de la tesis doctoral \u00ab<strong>Calidad corporativa en el medio hospitalario.<\/strong>\u00ab<\/h3>\n<ul>\n<li><strong>T\u00edtulo de la tesis:<\/strong>\u00a0 Calidad corporativa en el medio hospitalario. <\/li>\n<li><strong>Autor:<\/strong>\u00a0 Jos\u00e9 Antonio Buil Aina <\/li>\n<li><strong>Universidad:<\/strong>\u00a0 Miguel hern\u00e1ndez de elche<\/li>\n<li><strong>Fecha de lectura de la tesis:<\/strong>\u00a0 30\/10\/1997<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>Direcci\u00f3n y tribunal<\/h3>\n<ul>\n<li><strong>Director de la tesis<\/strong>\n<ul>\n<li>Jos\u00e9 Joaquin Mira Solves<\/li>\n<\/ul>\n<\/li>\n<li><strong>Tribunal<\/strong>\n<ul>\n<li>Presidente del tribunal: justo Medrano heredia <\/li>\n<li>Carlos Aibar remon (vocal)<\/li>\n<li>Francisco Bolumar montrull (vocal)<\/li>\n<li>Mar\u00eda  de los angeles Pastor mira (vocal)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tesis doctoral de Jos\u00e9 Antonio Buil Aina Se trata de un estudio descriptivo de la im\u00e1gen que proyectan tres hospitales [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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