{"id":40621,"date":"1999-01-01T00:00:00","date_gmt":"1999-01-01T00:00:00","guid":{"rendered":"https:\/\/www.deberes.net\/tesis\/sin-categoria\/el-reto-de-la-calidad-del-servicio-financiero-en-la-comunidad-autonoma-de-canarias\/"},"modified":"1999-01-01T00:00:00","modified_gmt":"1999-01-01T00:00:00","slug":"el-reto-de-la-calidad-del-servicio-financiero-en-la-comunidad-autonoma-de-canarias","status":"publish","type":"post","link":"https:\/\/www.deberes.net\/tesis\/ciencias-economicas\/el-reto-de-la-calidad-del-servicio-financiero-en-la-comunidad-autonoma-de-canarias\/","title":{"rendered":"El reto de la calidad del servicio financiero en la comunidad autonoma de canarias."},"content":{"rendered":"<h2>Tesis doctoral de <strong> Zenona Gonzalez Aponcio <\/strong><\/h2>\n<p>En esta tesis tratamos de probar si la gesti\u00f3n de la calidad del servicio financiero representa una aut\u00e9ntica oportunidad para mejorar la posici\u00f3n competitiva de las entidades financieras en canarias mediante la consideraci\u00f3n de la calidad del servicio como un recurso devalor estrat\u00e9tigo. Para ello, establecemos los objetivos espec\u00edficos siguientes: delimitar el concepto de la calidad del servicio financiero en canarias desde la perspectiva del cliente particular; analizar la situaci\u00f3n actual en canarias de la calidad en la prestaci\u00f3n de servicios financieros seg\u00fan el cliente particular y, finalmente, establecer prioridades para mejorar la calidad del servicio financiero en canarias.  metodol\u00f3gicamente, sustentamos nuestra investigaci\u00f3n sobre la base de una perspectiva te\u00f3rica integradora entre el modelo del entorno y el modelo de los recursos y capacidades de la nueva organizaci\u00f3n industrial.  empiricamente, los datos se recogen en el mes de julio de 1997 utilizando una encuesta cuya estructura se bas\u00f3 en una adaptaci\u00f3n de la escala calserv al caso de los servicios financieros prestados en canarias desde la \u00f3ptica de los clientes particulares. y el desarrollo se estructur\u00f3 en tres partes: el nuevo marco de las entidades financieras espa\u00f1olas, el estudio de la calidad del servicio financiero desde un punto de vista estrat\u00e9gico, an\u00e1lisis y diagn\u00f3stico de la calidad del servicio financiero en canarias.<\/p>\n<p>&nbsp;<\/p>\n<h3>Datos acad\u00e9micos de la tesis doctoral \u00ab<strong>El reto de la calidad del servicio financiero en la comunidad autonoma de canarias.<\/strong>\u00ab<\/h3>\n<ul>\n<li><strong>T\u00edtulo de la tesis:<\/strong>\u00a0 El reto de la calidad del servicio financiero en la comunidad autonoma de canarias. <\/li>\n<li><strong>Autor:<\/strong>\u00a0 Zenona Gonzalez Aponcio <\/li>\n<li><strong>Universidad:<\/strong>\u00a0 La laguna<\/li>\n<li><strong>Fecha de lectura de la tesis:<\/strong>\u00a0 01\/01\/1999<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>Direcci\u00f3n y tribunal<\/h3>\n<ul>\n<li><strong>Director de la tesis<\/strong>\n<ul>\n<li>Antonio Arbelo Alvarez<\/li>\n<\/ul>\n<\/li>\n<li><strong>Tribunal<\/strong>\n<ul>\n<li>Presidente del tribunal: lLuis Cuatrecasas arbos <\/li>\n<li>jaume Mussons selles (vocal)<\/li>\n<li>alejandro Orero gimenez (vocal)<\/li>\n<li> Lastres segret Jos\u00e9 Antonio (vocal)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tesis doctoral de Zenona Gonzalez Aponcio En esta tesis tratamos de probar si la gesti\u00f3n de la calidad del servicio [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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