{"id":4454,"date":"1994-01-01T00:00:00","date_gmt":"1994-01-01T00:00:00","guid":{"rendered":"https:\/\/www.deberes.net\/tesis\/1994\/01\/01\/calidad-de-servicio-exigencia-actual-para-entidades-financieras-competitivas\/"},"modified":"1994-01-01T00:00:00","modified_gmt":"1994-01-01T00:00:00","slug":"calidad-de-servicio-exigencia-actual-para-entidades-financieras-competitivas","status":"publish","type":"post","link":"https:\/\/www.deberes.net\/tesis\/ciencias-economicas\/calidad-de-servicio-exigencia-actual-para-entidades-financieras-competitivas\/","title":{"rendered":"\u00abcalidad de servicio. exigencia actual para entidades financieras competitivas\u00bb"},"content":{"rendered":"<h2>Tesis doctoral de <strong> Sonia Rodriguez Parada <\/strong><\/h2>\n<p>Esta tesis doctoral se centra en el estudio de la calidad de servicio como ventaja competitiva sostenible para entidades financieras. Los objetivos que han presidido el desarrollo de esta investigacion han sido los que a continuacion detallamos:  1. Delimitar el concepto de calidad de servicio financiero hasta obtener una definicion precisa del termino.  2. Analizar la situacion actual en espa\u00f1a de la calidad en la prestacion de servicios financieros.  3. Justificar, en el contexto actual y futuro, la conveniencia de orientar el negocio financiero hacia la calidad de servicio.  4. Dise\u00f1ar un modelo de medicion de calidad de servicio para aplicar en entidades financieras, basado en la satisfaccion del cliente, aspecto que consideramos suficientemente indicativo del nivel de excelencia con el que trabaja la institucion.  desde el punto de vista metodologico, hemos realizado dos analisis para la consecucion de los objetivos anteriores.<\/p>\n<p>&nbsp;<\/p>\n<h3>Datos acad\u00e9micos de la tesis doctoral \u00ab<strong>\u00abcalidad de servicio. exigencia actual para entidades financieras competitivas\u00bb<\/strong>\u00ab<\/h3>\n<ul>\n<li><strong>T\u00edtulo de la tesis:<\/strong>\u00a0 \u00abcalidad de servicio. exigencia actual para entidades financieras competitivas\u00bb <\/li>\n<li><strong>Autor:<\/strong>\u00a0 Sonia Rodriguez Parada <\/li>\n<li><strong>Universidad:<\/strong>\u00a0 Navarra<\/li>\n<li><strong>Fecha de lectura de la tesis:<\/strong>\u00a0 01\/01\/1994<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>Direcci\u00f3n y tribunal<\/h3>\n<ul>\n<li><strong>Director de la tesis<\/strong>\n<ul>\n<li>Jos\u00e9 Miguel Ponce N\u00fa\u00f1ez<\/li>\n<\/ul>\n<\/li>\n<li><strong>Tribunal<\/strong>\n<ul>\n<li>Presidente del tribunal: Miguel Alfonso Mart\u00ednez-echevarr\u00eda Ortega <\/li>\n<li>Fernando Casado Juan (vocal)<\/li>\n<li> Pison Fernandez Irene Clara (vocal)<\/li>\n<li>Carlos Fernandez-jardon Fernandez (vocal)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tesis doctoral de Sonia Rodriguez Parada Esta tesis doctoral se centra en el estudio de la calidad de servicio como [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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