{"id":56149,"date":"2018-03-09T22:43:51","date_gmt":"2018-03-09T22:43:51","guid":{"rendered":"https:\/\/www.deberes.net\/tesis\/sin-categoria\/estudio-de-la-relacion-entre-el-modelo-de-calidad-del-servicio-y-la-gestion-de-la-cadena-de-suministros-scm-aplicacion-practica-a-la-red-de-concesionarios-de-volkswagen-en-mexico\/"},"modified":"2018-03-09T22:43:51","modified_gmt":"2018-03-09T22:43:51","slug":"estudio-de-la-relacion-entre-el-modelo-de-calidad-del-servicio-y-la-gestion-de-la-cadena-de-suministros-scm-aplicacion-practica-a-la-red-de-concesionarios-de-volkswagen-en-mexico","status":"publish","type":"post","link":"https:\/\/www.deberes.net\/tesis\/organizacion-de-la-produccion\/estudio-de-la-relacion-entre-el-modelo-de-calidad-del-servicio-y-la-gestion-de-la-cadena-de-suministros-scm-aplicacion-practica-a-la-red-de-concesionarios-de-volkswagen-en-mexico\/","title":{"rendered":"Estudio de la relaci\u00f3n entre el modelo de calidad del servicio y la gesti\u00f3n de la cadena de suministros (scm). aplicaci\u00f3n pr\u00e1ctica a la red de concesionarios de volkswagen en m\u00e9xico"},"content":{"rendered":"<h2>Tesis doctoral de <strong> Rey David Sigfrido Navarro Martino <\/strong><\/h2>\n<p>La presente investigaci\u00f3n tiene como prop\u00f3sito poder demostrar la importancia de la relaci\u00f3n que hay entre la calidad del servicio y el supl\u00ed chain management. El prop\u00f3sito de este estudio es demostrar como la aplicaci\u00f3n de un modelo de calidad del servicio puede mejorar el desempe\u00f1o de las actividades de los diversos eslabones o miembros de la cadena de suministro. esta investigaci\u00f3n determina los atributos m\u00e1s relevantes de la calidad del servicio y los agrupa en una estructura relacional o constructor. M\u00e1s tarde el constructor se utiliza como criterio de comparaci\u00f3n en una matriz que contrasta algunos modelos de la calidad del servicio. Se identifica el modelo mejor evaluado y se refuerzan los puntos d\u00e9biles de \u00e9ste. Por \u00faltimo se lleva a cabo el estudio de un caso a trav\u00e9s de la aplicaci\u00f3n de un cuestionario en la red de concesionarias de un fabricante de autom\u00f3viles de la rep\u00fablica mexicana. el estudio ha permitido efectuar una valoraci\u00f3n de los distintos atributos seg\u00fan la red antes mencionada, as\u00ed como observar el efecto que ha tenido en la valoraci\u00f3n de dichos atributos en un programa de formaci\u00f3n que previamente se hab\u00eda impartido a parte de los encuestados.<\/p>\n<p>&nbsp;<\/p>\n<h3>Datos acad\u00e9micos de la tesis doctoral \u00ab<strong>Estudio de la relaci\u00f3n entre el modelo de calidad del servicio y la gesti\u00f3n de la cadena de suministros (scm). aplicaci\u00f3n pr\u00e1ctica a la red de concesionarios de volkswagen en m\u00e9xico<\/strong>\u00ab<\/h3>\n<ul>\n<li><strong>T\u00edtulo de la tesis:<\/strong>\u00a0 Estudio de la relaci\u00f3n entre el modelo de calidad del servicio y la gesti\u00f3n de la cadena de suministros (scm). aplicaci\u00f3n pr\u00e1ctica a la red de concesionarios de volkswagen en m\u00e9xico <\/li>\n<li><strong>Autor:<\/strong>\u00a0 Rey David Sigfrido Navarro Martino <\/li>\n<li><strong>Universidad:<\/strong>\u00a0 Ram\u00f3n llull<\/li>\n<li><strong>Fecha de lectura de la tesis:<\/strong>\u00a0 15\/12\/2006<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>Direcci\u00f3n y tribunal<\/h3>\n<ul>\n<li><strong>Director de la tesis<\/strong>\n<ul>\n<li>Jes\u00fas Tric?s Preckler<\/li>\n<\/ul>\n<\/li>\n<li><strong>Tribunal<\/strong>\n<ul>\n<li>Presidente del tribunal: enric Juli? dan\u00e9s <\/li>\n<li>Miguel \u00e1ngel Corona jim\u00e9nez (vocal)<\/li>\n<li>carles Moslares garcia (vocal)<\/li>\n<li>mercedes Ruiz lozano (vocal)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tesis doctoral de Rey David Sigfrido Navarro Martino La presente investigaci\u00f3n tiene como prop\u00f3sito poder demostrar la importancia de la [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[6525,32959],"tags":[85960,76954,56014,34734,124025,124024],"class_list":["post-56149","post","type-post","status-publish","format-standard","hentry","category-organizacion-de-la-produccion","category-ramon-llull","tag-carles-moslares-garcia","tag-enric-juli-danes","tag-jesus-trics-preckler","tag-mercedes-ruiz-lozano","tag-miguel-angel-corona-jimenez","tag-rey-david-sigfrido-navarro-martino"],"_links":{"self":[{"href":"https:\/\/www.deberes.net\/tesis\/wp-json\/wp\/v2\/posts\/56149","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.deberes.net\/tesis\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.deberes.net\/tesis\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.deberes.net\/tesis\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.deberes.net\/tesis\/wp-json\/wp\/v2\/comments?post=56149"}],"version-history":[{"count":0,"href":"https:\/\/www.deberes.net\/tesis\/wp-json\/wp\/v2\/posts\/56149\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.deberes.net\/tesis\/wp-json\/wp\/v2\/media?parent=56149"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.deberes.net\/tesis\/wp-json\/wp\/v2\/categories?post=56149"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.deberes.net\/tesis\/wp-json\/wp\/v2\/tags?post=56149"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}