{"id":92117,"date":"2009-06-03T00:00:00","date_gmt":"2009-06-03T00:00:00","guid":{"rendered":"https:\/\/www.deberes.net\/tesis\/sin-categoria\/un-modelo-de-las-evaluaciones-basadas-en-scripts-de-experiencias-de-consumo-que-implican-fallos-y-acciones-correctoras\/"},"modified":"2009-06-03T00:00:00","modified_gmt":"2009-06-03T00:00:00","slug":"un-modelo-de-las-evaluaciones-basadas-en-scripts-de-experiencias-de-consumo-que-implican-fallos-y-acciones-correctoras","status":"publish","type":"post","link":"https:\/\/www.deberes.net\/tesis\/psicologia\/un-modelo-de-las-evaluaciones-basadas-en-scripts-de-experiencias-de-consumo-que-implican-fallos-y-acciones-correctoras\/","title":{"rendered":"Un modelo de las evaluaciones basadas en scripts de experiencias de consumo que implican fallos y acciones correctoras"},"content":{"rendered":"<h2>Tesis doctoral de <strong> Jennifer Paulette Peralta Montecinos <\/strong><\/h2>\n<p>En esta tesis se ha investigado, en el marco de la teor\u00eda del script, c\u00f3mo eval\u00faan los consumidores lo obtenido en encuentros con servicios, en los cuales a un fallo en la prestaci\u00f3n le sigue una acci\u00f3n correctora. En primer lugar, se ha examinado la estructura del script como est\u00e1ndar de comparaci\u00f3n de las evaluaciones de justicia distributiva, justicia procedural y justicia interaccional, as\u00ed como de los juicios de satisfacci\u00f3n y de calidad percibida. A continuaci\u00f3n, se ha propuesto un modelo para dar cuenta de las relaciones simult\u00e1neas entre estas evaluaciones, basadas en las expectativas del script, y de su impacto en la intenci\u00f3n de volver a utilizar el servicio. a trav\u00e9s de tres estudios experimentales se ha constatado que el script act\u00faa como punto de comparaci\u00f3n para evaluar, en t\u00e9rminos de justicia percibida, satisfacci\u00f3n y calidad percibida, lo obtenido durante encuentros con servicios descritos mediante escenarios hipot\u00e9ticos. El modelo global estimado para dar cuenta de las relaciones simult\u00e1neas entre las evaluaciones basadas en las expectativas del script y de su impacto sobre la intenci\u00f3n de volver a utilizar el servicio, presenta buenos \u00edndices de ajuste. En un estudio posterior, realizado con experiencias recordadas referidas a encuentros con servicios, se han replicado los efectos de las expectativas basadas en el script sobre las evaluaciones y el modelo inicialmente estimado.<\/p>\n<p>&nbsp;<\/p>\n<h3>Datos acad\u00e9micos de la tesis doctoral \u00ab<strong>Un modelo de las evaluaciones basadas en scripts de experiencias de consumo que implican fallos y acciones correctoras<\/strong>\u00ab<\/h3>\n<ul>\n<li><strong>T\u00edtulo de la tesis:<\/strong>\u00a0 Un modelo de las evaluaciones basadas en scripts de experiencias de consumo que implican fallos y acciones correctoras <\/li>\n<li><strong>Autor:<\/strong>\u00a0 Jennifer Paulette Peralta Montecinos <\/li>\n<li><strong>Universidad:<\/strong>\u00a0 Aut\u00f3noma de Madrid<\/li>\n<li><strong>Fecha de lectura de la tesis:<\/strong>\u00a0 06\/03\/2009<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>Direcci\u00f3n y tribunal<\/h3>\n<ul>\n<li><strong>Director de la tesis<\/strong>\n<ul>\n<li>Benjamin Sierra  Diez<\/li>\n<\/ul>\n<\/li>\n<li><strong>Tribunal<\/strong>\n<ul>\n<li>Presidente del tribunal: rafael San martin castellanos <\/li>\n<li>vicente Martinez tur (vocal)<\/li>\n<li>Carlos enrique Falces delgado (vocal)<\/li>\n<li>Jos\u00e9 Ramos l\u00f3pez (vocal)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tesis doctoral de Jennifer Paulette Peralta Montecinos En esta tesis se ha investigado, en el marco de la teor\u00eda del [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[324],"tags":[30184,175723,190664,37738,4132,95080],"class_list":["post-92117","post","type-post","status-publish","format-standard","hentry","category-psicologia","tag-benjamin-sierra-diez","tag-carlos-enrique-falces-delgado","tag-jennifer-paulette-peralta-montecinos","tag-jose-ramos-lopez","tag-rafael-san-martin-castellanos","tag-vicente-Martinez-tur"],"_links":{"self":[{"href":"https:\/\/www.deberes.net\/tesis\/wp-json\/wp\/v2\/posts\/92117","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.deberes.net\/tesis\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.deberes.net\/tesis\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.deberes.net\/tesis\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.deberes.net\/tesis\/wp-json\/wp\/v2\/comments?post=92117"}],"version-history":[{"count":0,"href":"https:\/\/www.deberes.net\/tesis\/wp-json\/wp\/v2\/posts\/92117\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.deberes.net\/tesis\/wp-json\/wp\/v2\/media?parent=92117"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.deberes.net\/tesis\/wp-json\/wp\/v2\/categories?post=92117"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.deberes.net\/tesis\/wp-json\/wp\/v2\/tags?post=92117"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}